Shipping policy

📦 Ponsaeli Shipping Policy

At Ponsaeli, every piece is crafted with care and prepared for delivery with the same attention to detail. We want your jewellery to reach you safely, securely, and as quickly as possible.

⏱ Processing Times

Ready‑made pieces are dispatched within 3 working days.
During busy periods (seasonal peaks, promotions), processing times may extend slightly, but we will always communicate clearly if delays occur.

🚚 UK Delivery

All UK orders are shipped via Royal Mail Tracked Delivery.

You will receive:

A tracking number once your order has been dispatched
Email updates from Royal Mail as your parcel moves through their network

Estimated delivery time:

1–3 working days after dispatch

🌍 International Orders

We are delighted to ship Ponsaeli jewellery worldwide.

Delivery Method:

All international orders are sent via Royal Mail International Tracked or an equivalent tracked service depending on destination.

Estimated delivery times:

Europe: 5–10 working days
USA & Canada: 7–14 working days
Australia & New Zealand: 10–20 working days
Rest of World: 10–20 working days

Customs & Import Fees:

International customers are responsible for any customs duties, taxes, or import fees charged by their country.
These fees vary by location and are not included in the purchase price.

Tracking:

A tracking number will be provided once your order has shipped.
Tracking updates may vary depending on the destination country’s postal system.

📦 Packaging

All jewellery is packaged securely in Ponsaeli’s protective packaging to ensure it arrives in perfect condition. Gift packaging options may be available depending on the item.

❗ Lost or Delayed Parcels

If your parcel appears delayed or tracking has not updated, please contact us and we will assist in resolving the issue with Royal Mail or the relevant international carrier.